Shipping Policy

Free Australia-Wide Shipping

At Aussie Candle House, we're pleased to offer complimentary shipping on all orders within Australia. Our commitment to customer satisfaction includes providing reliable and efficient delivery services to ensure your candles reach you in perfect condition.

Delivery Information

• Processing Time: All orders are processed within 1-2 business days
• Delivery Time: 3-7 business days (depending on your location)
• Shipping Partners: Australia Post and StarTrack
• Tracking: Available for all orders

Shipping Coverage

We deliver to all locations across Australia, including:

• All major cities and metropolitan areas
• Regional and rural locations
• Remote areas (additional delivery time may apply)

Order Tracking

Once your order is dispatched, you will receive:

• A confirmation email with your tracking number
• Regular updates on your shipment's progress
• Delivery notifications

Special Handling

Our candles are delicate items that require careful handling during shipping. We take extra precautions to ensure your order arrives safely:

• Custom protective packaging
• Fragile item handling
• Temperature-controlled shipping when necessary
• Insurance included on all shipments

International Shipping

Currently, we only ship within Australia. We're working on expanding our shipping services to international destinations in the future.

Delivery Issues

In the rare event of any delivery issues:

• Contact us immediately at ask@aussiecandlehouse.com
• Call our customer service team at +61411658174
• Visit us at 17 Statenborough St, Leabrook SA 5068, Australia

Additional Information

• Orders are processed Monday through Friday, excluding public holidays
• Same-day dispatch for orders placed before 11am AEST
• Signature required for deliveries over $100
• Special delivery instructions can be included during checkout