Our returns policy lasts 30 days from the date of delivery. If 30 days have passed since your delivery date, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We accept returns on products that:
Several types of goods cannot be returned, including:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
If your order contains multiple items, we will only refund for the returned items, not the entire order.
If you need to exchange an item for the same product, send us an email at ask@aussiecandlehouse.com and we will guide you through the process.
If you receive a damaged item, please contact us immediately at ask@aussiecandlehouse.com or call +61411658174. Please include photos of the damaged item and packaging in your communication.
If you have any questions about our Returns Policy, please contact us: